Complaint Letter Generator (Consumer Complaint)
Write an effective complaint letter to a company about a faulty product, poor service, billing error or delivery problem — clear facts, your consumer rights, the fix you want and a deadline.
For general information only — not legal advice. Laws vary by location; consult a qualified lawyer.
How to use
- 1Choose the problem and enter the company and order details.
- 2Describe what went wrong and what you want.
- 3Send it (keep proof), and escalate if they don't reply by your deadline.
Frequently asked questions
Is this complaint letter legally binding?
A document like this is binding when the parties agree to it (and sign where required). Whether each clause is enforceable depends on your local law, so have important agreements reviewed by a lawyer.
What are my rights for faulty goods?
UK: a full refund within 30 days under the Consumer Rights Act 2015, then repair or replacement. EU: at least a 2-year legal guarantee. US: implied warranties under state law, plus the Fair Credit Billing Act for card disputes.
What if they ignore me?
Escalate: an ombudsman or ADR scheme (UK/EU), your state attorney general or the CFPB/FTC (US), a chargeback with your card issuer, or small claims court.
Is my information stored?
No. The document is generated in your browser and nothing you type is sent to our servers.