Cooling-Off Period & Right to Cancel Calculator
Work out the last day to cancel a purchase and get a refund — the 14-day right of withdrawal for online and off-premises purchases in the EU and UK, and the US FTC 3-day Cooling-Off Rule for door-to-door sales.
For general information only — not legal advice. Laws vary by location; consult a qualified lawyer.
How to use
- 1Choose where you bought and the type of purchase.
- 2Enter the delivery date (goods) or contract date (services).
- 3See your last day to cancel and how to do it.
How it's calculated
EU: 14 days after the day of delivery (goods) or contract (services); if the last day is a Saturday or Sunday it moves to the next working day. UK: 14 days after the day of delivery or contract. US FTC rule: until midnight of the third business day after the sale (Saturdays count; Sundays and federal holidays don't).
Frequently asked questions
What can't I cancel?
Common exceptions: personalised or perishable goods, sealed hygiene items once unsealed, sealed audio/video/software once opened, digital content you started downloading after agreeing to lose the right, and services fully performed with your consent.
How fast must I be refunded?
EU/UK: within 14 days of cancelling (the seller can wait until the goods are back or you show proof of return). US FTC rule: within 10 days of cancellation.
Does this apply to in-store purchases?
No — the legal right is for online, phone, mail-order and off-premises sales. In-store returns depend on the shop's own policy (unless the item is faulty).